Shipping policy

Shipping Policy

AL AMBRA PERFUMES ships orders within the United Arab Emirates using Quiqup, a UAE-based last-mile delivery provider. This policy defines delivery coverage, timelines, fees, and conditions for orders placed through the official website.

1. Delivery Coverage (UAE)

We deliver to all Emirates:

Dubai
Abu Dhabi
Sharjah
Ajman
Ras Al Khaimah
Fujairah
Umm Al Quwain

Coverage includes residential and commercial addresses accessible by courier.

2. Delivery Timeframes

Standard Delivery

Dubai: Same-day or next business day (based on order time)
Abu Dhabi & Sharjah: Next business day
Other Emirates: 1–3 business days

Express Delivery (Dubai – where available)

Same-day or 4–6 hour delivery for orders placed before the daily cut-off time

Delivery time depends on:

Order confirmation time
Delivery location
Courier routing and operational capacity

3. Order Processing

Orders are processed within 24 hours (business days)
Orders placed after cut-off are processed the next business day
No dispatch on Sundays or UAE public holidays

Orders are shipped only after successful payment authorization.

4. Shipping Charges

Shipping fees are calculated at checkout based on:

Delivery location
Order weight and size
Selected delivery method

All shipping costs are displayed before order confirmation. No hidden fees are applied at checkout.

5. Cash on Delivery (COD)

COD may be available within the UAE
Additional service fees may apply
Orders must be paid in full at the time of delivery

Failed COD deliveries may result in restrictions on future COD orders.

6. Order Tracking

All shipments include real-time tracking via Quiqup.

Customers receive:

SMS and/or email notifications
Tracking link with live status updates
Estimated delivery window

Tracking enables visibility from dispatch to final delivery.

7. Delivery Conditions

To ensure successful delivery:

A valid UAE phone number is required
Complete and accurate address must be provided
Recipient must be available at the delivery location

If the courier cannot complete delivery due to incorrect details or unavailability:

Re-delivery may be scheduled
Additional charges may apply

8. Remote Area Delivery

Remote locations may require 1–3 additional business days
Delivery schedules may be limited in certain zones
Free zones and restricted access areas may require coordination

Customers are responsible for ensuring access permissions where required.

9. Damaged, Missing, or Incorrect Orders

If an order is received damaged, incomplete, or incorrect:

Contact us within 24 hours of delivery
Provide order number and supporting images

Claims submitted after this period may not be eligible for resolution.

10. Failed Deliveries

A delivery attempt may fail due to:

Incorrect address
Customer unavailable
Unreachable contact number

In such cases:

The courier will attempt re-delivery
Orders may be returned to origin
Additional delivery charges may apply

11. International Shipping

AL AMBRA PERFUMES ships to selected international destinations.

Delivery timelines vary by country
Customs duties and import taxes are the responsibility of the customer
Delays may occur due to customs clearance

International shipping availability is confirmed at checkout.

12. Compliance & Operational Standards

Deliveries are handled by a UAE-based logistics provider (Quiqup)
Operations align with UAE e-commerce fulfilment practices
All orders are processed through verified business channels

13. Contact for Shipping Support

AL AMBRA PERFUMES
Phone: +971 56 669 5370
Email: info@alambraperfumes.com

Support is available during business hours. Standard response time is within 24 hours on business days.

Summary

AL AMBRA PERFUMES provides UAE-wide delivery through Quiqup with defined processing timelines, real-time tracking, transparent pricing, and structured delivery conditions to ensure reliable order fulfilment.