Refund policy

Return & Refund Policy

Effective Date: 01/05/2026

This Return & Refund Policy applies to all purchases made from AL AMBRA PERFUMES (AL AMBRA PERFUME TRADING L.L.C) through our website and official sales channels. The policy is structured to comply with UAE consumer protection practices while maintaining product integrity, hygiene standards, and operational control.

1. Return Eligibility Period

  • Return requests must be submitted within 24 hours (1 day) from the time of delivery

  • Requests submitted after this period will not be accepted

This timeframe is applied due to the nature of fragrance products, which cannot be resold once opened or exposed.

2. Return Eligibility Conditions

To qualify for a return, all conditions must be met:

  • Item must be unused and unopened

  • Original packaging must be intact (including seals, caps, and outer box)

  • Product must not be tampered with or tested

  • Proof of purchase (order number or invoice) is required

AL AMBRA PERFUMES reserves the right to reject any return that does not meet these conditions.

3. Non-Returnable Items (Strict Enforcement)

The following items are not eligible for return or refund:

  • Opened or used perfumes, attars, or fragrance products

  • Products with broken seals or damaged packaging

  • Items altered, partially used, or tested

  • Gift cards (if applicable)

  • Clearance or promotional items (if specified at purchase)

This restriction is enforced due to hygiene, safety, and product authenticity requirements.

4. Damaged, Defective, or Incorrect Items

If you receive a product that is:

  • Damaged during delivery

  • Defective

  • Incorrect (wrong item delivered)

You must:

  • Notify us within 24 hours of delivery

  • Provide clear photos/videos and order details

If verified, we will:

  • Replace the item, or

  • Issue a refund or store credit at our discretion

Claims submitted after 24 hours may not be accepted.

5. Return Approval Process

Returns are accepted only after approval.

To request a return:

  1. Contact: info@alambraperfumes.com

  2. Provide:

    • Order number

    • Product details

    • Reason for return

    • Supporting images (if applicable)

Unapproved returns will be automatically rejected.

6. Return Shipping

  • Free return shipping is provided within the UAE for approved returns

  • Returns must be arranged through our authorized logistics partner

  • Customer-arranged shipping without approval will not be reimbursed

7. Inspection and Acceptance

All returned items are subject to inspection.

We reserve the right to:

  • Reject returns that do not meet policy conditions

  • Deduct costs in cases of damaged packaging or incomplete returns

  • Return rejected items back to the customer at their expense

Inspection outcomes are final.

8. Refund Policy

Refunds are issued only after inspection and approval.

  • Refund method: Original payment method or store credit (at our discretion where applicable)

  • Processing time: 7–10 business days after approval

  • Bank processing times may vary

Shipping fees and service charges are non-refundable, unless the return is due to an error on our side.

9. Cash on Delivery (COD) Orders

  • COD refunds are processed via:

    • Bank transfer, or

    • Store credit

Customers must provide accurate banking details where required. Processing may take additional time.

10. Exchanges

We do not offer direct exchanges.

To obtain a different product:

  • Submit a return request (if eligible)

  • Place a new order separately

11. International Orders

  • International returns are accepted only upon approval

  • Return shipping, customs duties, and handling costs are the responsibility of the customer

  • Original shipping fees are non-refundable

Delays due to customs or international logistics are not considered valid reasons for return.

12. Failed or Refused Deliveries

Orders that are:

  • Refused by the customer

  • Undeliverable due to incorrect information

may be subject to:

  • Return shipping charges

  • Re-delivery fees

  • Deduction from refund amount

13. Policy Abuse and Restrictions

We reserve the right to:

  • Refuse returns in cases of repeated or suspicious claims

  • Block or restrict accounts with excessive return activity

  • Deny refunds where misuse or policy violations are identified

This ensures fair use of return services.

14. Compliance and Consumer Rights

This policy is aligned with UAE e-commerce practices, including:

  • Transparent return conditions

  • Defined timelines

  • Clear product eligibility rules

Nothing in this policy overrides mandatory consumer rights under applicable UAE law.

15. Contact Information

AL AMBRA PERFUMES
AL AMBRA PERFUME TRADING L.L.C

WH No. 14, Leader Real Estate
Dubai Investment Park-1
Dubai, United Arab Emirates

Email: info@alambraperfumes.com
Phone: +971 56 669 5370

Summary

AL AMBRA PERFUMES accepts returns within 24 hours for unused and unopened products only, with strict hygiene-based exclusions, controlled approval processes, and refunds issued after inspection, in accordance with UAE e-commerce standards and operational safeguards.